FAQs

We provide shipping services for most types of goods, except those prohibited for shipment, such as weapons, drugs, explosives, and other items listed in the Prohibited Items section. For specific goods, such as electronics or medicine, additional documentation may be required.

Weight and size restrictions depend on the shipping method and the destination country. For accurate information about the allowable weight and size of shipments, please refer to the Cost, weight and size restrictions, and duty-free limits section. If your parcel exceeds the established limits, we can ship it as cargo. Contact us for a calculation.

Delivery time depends on the destination and shipping type (economy or express). On average, economy delivery to CIS countries takes 3-5 weeks, to European countries — 2-3 weeks, and to Latin America — 3-5 weeks. Express delivery takes from 3 to 10 business days.

The delivery cost depends on the weight, size of the parcel, the chosen shipping method, and the destination country. For an accurate calculation, you can use the calculator on our website or contact customer support.

Dimensional weight is the weight calculated based on the volume of the package (length x width x height), and it can be higher than the actual weight. Both parameters are considered when calculating the shipping cost. We recommend using appropriately sized boxes to minimize additional costs related to dimensional weight. You can read more details here.

You will need to provide the sender’s and recipient’s details (full name, address, postal code, and phone number), a detailed description of the contents of the package, and the total value of the shipment. For commercial shipments or goods that require licenses or certificates, additional documents may be required.

Yes, you can track all shipments sent through our services using the tracking number. Simply enter it on our website or the carrier’s website. All tracking data will be provided at the time of shipment.

In case of a customs delay, you will receive a notification with detailed information about the reason for the delay. In some cases, additional documents may be required or customs duties may need to be paid. If you have any questions, please contact our support team.

We provide international delivery to most countries worldwide, with over 220 destinations. South America, Europe, Asia, including Russia, Kazakhstan, Armenia, and Ukraine. For specific information about a particular country, please refer to the International Shipping section or contact us.

We recommend using boxes made from primary raw materials with reinforced construction for international shipments. It’s also important to choose the right box size to avoid overpaying for volumetric weight. You can read more about packaging in the Packaging Recommendations section.

Yes, if you have your own account with any of these carriers, you can bring your package with pre-paid labels to our office. We will provide you with confirmation that we have accepted your package and will hand it over to the carrier for delivery.

We partner with services such as iPostal1, Anytime Mailbox, and Postscan. Please visit their websites for registration and to clarify the terms and conditions.

For commercial shipments, we offer a wide range of services, including:

• Cargo delivery — we can ship both small and large goods worldwide.
• Full documentation and customs clearance — we provide all necessary documentation for customs clearance for Kazakhstan, Kyrgyzstan, Uzbekistan, Russia, Armenia, and Belarus.
• Flexible rates — various delivery options depending on urgency and type of cargo (express delivery, economy class).
• Insurance — the option to insure commercial shipments.
• Special packaging — we offer packaging services tailored to the specific needs of your goods (fragile items, heavy or oversized items).

If you have specific requirements for commercial shipments, contact us for a consultation, and we will offer a tailored solution for your business.

Yes, you can insure your package. Many courier companies include a minimum insurance amount of $100 in the shipping cost. For additional insurance, there is an extra payment option that varies depending on the destination country, the value of the item, and the shipping service.

For example: for economy class shipments (Atlantic Express, Innovation, etc.), an additional charge of 7% of the item value is usually applied. For express shipments with FedEx, DHL, UPS, approximately 2%.

For detailed information and clarification of insurance conditions, please contact our operator.

If your package is lost or damaged, please contact us immediately. We will do everything possible to resolve the issue. If the package was insured, you will receive compensation according to the insurance terms.

If this is not the case where a prohibited item was sent that you did not declare, and it was confiscated by customs, and your package is damaged or items are missing — please contact us immediately.

You will need to provide an act describing the contents and the missing items, signed by the courier upon delivery or by a postal employee when the package is handed over.

Photos or videos taken at the time of receiving the package from the courier or at the pickup point (with the post office or store operator in the background), where the damages are clearly visible, will greatly help and speed up the process.

Photos or videos must be taken at the time of receiving the package, and the act must be signed by the postal employee/courier who delivered or handed over the package to you. NOT after the package is already in your home! Without this, it is impossible to receive compensation from the carrier.

Once we receive the information, we will do everything possible to file a claim and receive a response and solution from the carrier, and then compensation as soon as possible.

• If the package has already arrived at the destination, it is impossible to change the delivery address. However, if the package has not yet reached its final destination, there is a chance to make changes.
• If you need to change the delivery address, please contact us as soon as possible, and we will do our best to assist with resolving this issue.

We accept payments via credit/debit cards, electronic payment systems, as well as cash when sending a package at the ShipPoint office. You can also use bank transfer for commercial shipments.

You can contact our support team by phone at +1 (954)329 46 50, by email at info@shippoint.us, or through the live chat on our website. Our team is ready to assist you with any questions or issues related to shipping packages.

Yes, when you open a mailbox with us, you get a full address, not a PO Box. It’s suitable for both business (e.g., company registration) and personal use (e.g., for reliable delivery of your packages and letters).

To open a mailbox, follow these steps:

1. Visit our IT partner’s website — https://ipostal1.com.
2. Select: View locations -> United States -> Florida -> Hallandale Beach -> choose 1025 East Hallandale Beach Blvd, Ste 15, Hallandale, FL 33009.
3. Choose a suitable plan for personal or business use. Plans start at $9.99 per month.
4. Upload two verifying documents (The list will be provided during registration. For example, an ID and a document with your address).

After registration and payment, your mailbox is ready for use.
Important: The mailbox will work as a physical address (not as a PO Box), and you can send packages and forward all your mail to this address.

Fill out the form, and a ShipPoint manager will contact you shortly.